מדיניות פרטיות

This Privacy Policy describes how Fentecs collects, uses, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

Fentecs is operated by ITAN K.Y.I LTD.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect certain information from you, including:

- Name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Payment and order information
- Products viewed, added to cart, or purchased
- Customer support messages
- Device information
- Browser type
- IP address
- Website activity and usage data
- Cookie and tracking information

We collect this information when you browse the website, place an order, create an account, contact us, subscribe to emails, interact with ads, or use any feature of our store.

2. How We Use Your Information

We use your information to:

- Process and fulfill orders
- Confirm payments
- Ship products
- Send order confirmations and tracking updates
- Provide customer support
- Handle returns, refunds, and cancellations
- Improve our website and shopping experience
- Prevent fraud, abuse, and unauthorized activity
- Analyze website traffic and store performance
- Personalize advertising and marketing
- Send marketing emails, where permitted
- Comply with legal, tax, accounting, and regulatory obligations

We only use personal information for legitimate business purposes connected to operating and improving our store.

3. Shopify and Store Services

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell products and services to you.

Your information may be processed through Shopify’s systems, including checkout, payment processing, order management, analytics, security, and store functionality.

Shopify may collect and process personal information according to its own privacy practices and policies.

4. Payments

Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our own systems.

Payment providers may collect and process payment details, billing information, fraud prevention data, and transaction information in order to complete your purchase securely.

5. Shipping and Fulfillment

We may share necessary order and shipping information with warehouses, fulfillment partners, shipping carriers, postal services, and delivery providers in order to process and deliver your order.

This may include your name, shipping address, email address, phone number if provided, order details, and tracking information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, improve your shopping experience, remember preferences, analyze website traffic, measure performance, and support marketing and advertising activities.

These technologies may collect information such as your device information, browser type, IP address, pages viewed, products viewed, actions taken on the website, referral sources, and interactions with our ads or emails.

Some cookies are necessary for the website to work properly, including cart, checkout, security, and payment functions. Other cookies may be used for analytics, personalization, advertising, and remarketing.

7. Analytics and Advertising Tools

We may use third-party analytics and advertising tools, including but not limited to:

- Meta Pixel
- TikTok Pixel
- Google Analytics
- Google Ads
- Shopify analytics
- Email marketing tools
- Other similar advertising, analytics, or marketing services

These tools may help us understand how visitors use our website, measure the performance of our ads, improve our products and website, show relevant advertisements, and create retargeting or remarketing audiences.

These third-party services may collect or receive information from our website and use that information according to their own privacy policies and terms.

8. Cookie Choices

When required, we may display a cookie banner or consent tool that allows you to manage your cookie preferences.

You may be able to accept all cookies, reject non-essential cookies, or manage your preferences through the cookie banner or settings tool on our website.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart, checkout, payment, or account features.

If you are located in a region where consent is required for certain cookies or tracking technologies, we aim to collect and manage consent through our cookie consent tool where applicable.

9. Marketing Communications

If you choose to subscribe to our emails, place an order, create an account, or otherwise provide your contact information, we may send you order-related messages and, where permitted, marketing communications such as offers, updates, product information, and abandoned cart reminders.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:

fentecs@gmail.com

Please note that even if you unsubscribe from marketing emails, we may still send you important transactional messages related to your order, payment, shipping, returns, refunds, or customer support.

10. Sharing Personal Information

We may share personal information with trusted third parties when necessary to operate our business, including:

- Shopify
- Payment processors
- Warehouses and fulfillment providers
- Shipping carriers and delivery services
- Email and SMS service providers
- Analytics providers
- Advertising platforms
- Fraud prevention and security tools
- Customer support tools
- Professional advisors, where necessary
- Legal or regulatory authorities, where required by law

We do not sell your personal information in the ordinary meaning of selling customer details for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

11. International Transfers

Because we sell worldwide and use third-party services, your personal information may be processed, stored, or transferred outside your country of residence.

This may include countries where our service providers, Shopify, payment processors, advertising platforms, analytics providers, or fulfillment partners operate.

When we transfer or process information internationally, we aim to use reasonable safeguards where required by applicable law.

12. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

- Processing and fulfilling orders
- Providing customer support
- Handling returns and refunds
- Complying with tax, accounting, legal, and regulatory obligations
- Preventing fraud or abuse
- Resolving disputes
- Improving our services

Order and transaction records may be kept for longer periods where required by law or legitimate business needs.

13. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online store, payment system, or internet transmission is completely secure. We cannot guarantee absolute security, but we work with trusted platforms and service providers to help protect customer information.

14. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

- Access the personal information we hold about you
- Correct inaccurate information
- Update your information
- Request deletion of your information
- Restrict or object to certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Request information about how your data is used or shared

These rights may vary depending on the laws that apply to you.

15. Privacy Requests

To make a privacy request, please contact us at:

fentecs@gmail.com

Please include enough information for us to identify your request and respond properly.

We may need to verify your identity before processing certain privacy requests. In some cases, we may be unable to delete or change information that we are legally required to keep, such as order, tax, accounting, or fraud prevention records.

16. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at fentecs@gmail.com and we will take appropriate steps to review and delete the information where required.

17. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, technologies, or services.

The updated version will be posted on this page, and the “Last updated” date may be changed accordingly.

19. Contact Information

If you have any questions about this Privacy Policy, cookies, tracking technologies, or how we handle personal information, you may contact us at:

Fentecs
Operated by ITAN K.Y.I LTD
Company Number: 516859170
Business Address: Ayelet HaShahar 1220000, Israel
Email: fentecs@gmail.com

Last updated: May 2026