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Return & Refund Policy

At Fentecs, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

This website is operated by ITAN K.Y.I LTD, doing business as Fentecs.

Return Eligibility

You may request a return within 30 days of receiving your order.

We accept returns even if the product has been opened and reasonably used, as long as the item is returned in a clean condition and has not been damaged due to misuse, negligence, improper handling, or intentional damage.

To start a return, please contact us at:
fentecs@gmail.com

Please include your order number, the email address used at checkout, and a short explanation of the reason for the return.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at fentecs@gmail.com within 7 days of receiving your order.

Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- A photo of the packaging, if relevant

If the issue is approved, we may offer a replacement, refund, or another suitable solution, depending on the case.

Refunds

Once your returned item is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to the original payment method. Please note that it may take several business days for your bank or payment provider to process and display the refund.

Non-Refundable Cases

We may refuse a return or refund if:
- The return request is made more than 30 days after delivery
- The item was damaged due to misuse, negligence, or improper handling
- The item is returned in an unreasonable condition
- The customer cannot provide proof of purchase

Return & Refund Policy

At Fentecs, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

This website is operated by ITAN K.Y.I LTD, doing business as Fentecs.

Return Eligibility

You may request a return within 30 days of receiving your order.

We accept returns even if the product has been opened and reasonably used, as long as the item is returned in a clean condition and has not been damaged due to misuse, negligence, improper handling, or intentional damage.

To start a return, please contact us at:
fentecs@gmail.com

Please include your order number, the email address used at checkout, and a short explanation of the reason for the return.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at fentecs@gmail.com within 7 days of receiving your order.

Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- A photo of the packaging, if relevant

If the issue is approved, we may offer a replacement, refund, or another suitable solution, depending on the case.

Refunds

Once your returned item is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to the original payment method. Please note that it may take several business days for your bank or payment provider to process and display the refund.

Non-Refundable Cases

We may refuse a return or refund if:
- The return request is made more than 30 days after delivery
- The item was damaged due to misuse, negligence, or improper handling
- The item is returned in an unreasonable condition
- The customer cannot provide proof of purchase

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at fentecs@gmail.com.

If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been processed or shipped, you may need to wait until the item is delivered and then request a return according to this policy.

Consumer Rights

Nothing in this policy limits or reduces any mandatory rights you may have under applicable consumer protection laws, including the Israeli Consumer Protection Law, 1981, where applicable.

Contact

For any return, refund, or cancellation request, please contact us at:
fentecs@gmail.com

Business Information:
ITAN K.Y.I LTD
Company Number: 516859170
Ayelet HaShahar 1220000, Israel